Terms of Service
Last updated: May 2026 · Effective for all engagements from May 1, 2026
By accessing milliongloballeads.com or engaging Million Global Leads for any service, you confirm that you have read, understood, and agree to be bound by these Terms of Service in their entirety. If you do not agree to these Terms, you must not use this website or engage Million Global Leads in any service capacity. Engagement of any service constitutes irrevocable acceptance of all provisions set forth herein.
Section 1: Definitions
For the purposes of these Terms of Service, the following definitions apply throughout all provisions, clauses, and sub-sections:
- “Agency” or “Million Global Leads” or “MGL”
- means Million Global Leads, a digital marketing and generative engine optimization agency headquartered in India, operating the website milliongloballeads.com.
- “Client”
- means any individual, sole proprietor, partnership, corporation, limited liability company, or other legal entity that has engaged Million Global Leads for services, executed a Service Agreement, or submitted payment in connection with any service offering made available by Million Global Leads.
- “Services”
- means all digital marketing, technical development, generative engine optimization, search engine optimization, content strategy, website development, reputation management, social media management, email marketing, lead generation, Google Ads management, and marketing automation services offered by Million Global Leads, whether delivered through a subscription retainer, project-based engagement, digital product purchase, or any other service format.
- “Service Agreement”
- means any executed written contract, proposal acceptance, invoice acknowledgment, or electronic order confirmation that defines the specific scope, deliverables, timeline, and pricing for a Client engagement with Million Global Leads. In the complete absence of an executed physical contract or signed proposal documents between the parties, the processing, issuance, or payment of an agency invoice constitutes an absolute electronic signature and complete acceptance of these global Terms of Service. The explicit service name or program title detailed as a line-item on the client invoice shall definitively dictate the baseline project scope, and the operational boundaries of that work shall be governed exclusively by the specific service definitions found within these Terms of Service.
- “Assets”
- means all content materials, written copy, brand files, media files, login credentials, technical access permissions, images, logos, photography, videography, brand guidelines, and any other materials, data, or information that Million Global Leads formally requests from the Client for the purpose of executing a deliverable within the scope of a Service Agreement.
- “Deliverables”
- means all tangible or digital outputs produced by Million Global Leads under a Service Agreement, including but not limited to websites, web pages, schema markup implementations, content documents, campaign configurations, email templates, social media posts, advertising creative, and technical documentation.
- “Formal Request Date”
- means the date on which Million Global Leads transmits a written request for Client-supplied materials via email, client portal notification, project management software message, or any other documented written communication channel designated for the active engagement. The Formal Request Date is established by the timestamp of the outbound communication from Million Global Leads, regardless of when the Client opens, reads, or acknowledges that communication.
- “Statement of Work” or “SOW”
- means a separately executed document that specifies the precise scope, deliverables, responsibilities, timeline, pricing, and acceptance criteria for a discrete project engagement, where such a document has been independently signed by both Million Global Leads and the Client.
- “Forfeiture Window”
- means the fourteen (14) calendar day period following the Formal Request Date, within which the Client must deliver all formally requested Assets to Million Global Leads to preserve the agency’s delivery obligations under an active Service Agreement.
Section 2: Services Provided
Million Global Leads is a specialized digital marketing and generative engine optimization agency providing services to international SaaS platforms, direct-to-consumer brands, scaling small and medium businesses, and select local service businesses across the United States and international markets. The agency’s service portfolio includes: website design and development executed in Next.js framework architectures; search engine optimization; generative engine optimization and AI citation visibility programs; Google Business Profile management; lead generation infrastructure; reputation management; social media content strategy and management; email and SMS marketing campaigns; pay-per-click advertising management; marketing automation configuration via GoHighLevel; programmatic SEO content deployment; entity graph construction; and schema markup design and injection.
The specific deliverables, timelines, and performance targets for each individual engagement are defined exclusively in a separate Service Agreement executed between Million Global Leads and the Client. These Terms of Service govern the general commercial relationship between Million Global Leads and all Clients and apply in their entirety to all engagements in addition to any executed Service Agreement.
In the event of a direct and irreconcilable conflict between a specific provision of a signed Service Agreement and a provision of these Terms of Service, the Service Agreement takes precedence over these Terms for the specific subject matter of that conflict only. In all other respects, these Terms remain in full force and effect.
Section 3: Service Commencement and Agreement Hierarchy
All services under any engagement with Million Global Leads commence upon the simultaneous satisfaction of two conditions: (a) the execution of a signed Service Agreement by both parties, and (b) the confirmed receipt by Million Global Leads of the initial payment required under that Service Agreement. Neither condition alone is sufficient to commence services. Work will not begin under any circumstances until both conditions are met in full.
The Client acknowledges that project timelines, milestone dates, and delivery schedules referenced in any Service Agreement are calculated from the confirmed service commencement date and are entirely contingent upon the Client meeting its own obligations under these Terms and under the Service Agreement. Any delay in the commencement date caused by the Client’s failure to execute the Service Agreement or submit the initial payment will result in a corresponding extension of all downstream delivery dates, for which Million Global Leads bears no responsibility.
Section 4: Client Asset Delivery Requirements and Forfeiture Provisions
Critical Operational Clause
The provisions of this Section 4 are mandatory, non-negotiable, and apply to every service vertical without exception. The Client must read, understand, and accept this Section before engaging Million Global Leads for any service.
4.1 Mandatory Asset Delivery Window
The Client shall deliver all formally requested content materials, technical credentials, media assets, written text files, copy requirements, brand guidelines, login credentials, platform access permissions, and any other materials formally requested by Million Global Leads within a mandatory period of seven (7) to fourteen (14) calendar days from the Formal Request Date. This delivery window is the singular contractual timeline governing Client asset submission obligations throughout the duration of any active engagement. The Client acknowledges that the timely delivery of all requested materials is a prerequisite condition to the commencement of each corresponding deliverable within the project scope, and is a fundamental, independent obligation of the Client under both these Terms of Service and any associated Service Agreement.
The Client further acknowledges that Million Global Leads operates a structured production workflow that allocates agency resources, team availability, and technical infrastructure based upon confirmed Client delivery timelines. Delays in Client asset delivery disrupt this workflow, impose costs upon the agency, and constitute a material failure of the Client’s cooperation obligations. The mandatory delivery window defined in this Section is therefore a material term of the commercial relationship between the parties.
4.2 Forfeiture of Agency Responsibility Upon Non-Delivery
In the event that the Client fails to provide any one or more formally requested Assets within the fourteen (14) calendar day Forfeiture Window specified in Section 4.1 of these Terms, Million Global Leads shall be completely, legally, and contractually absolved of all obligations to deliver the affected project milestones, deadline commitments, and project deliverables that depend upon the delayed or missing materials. This absolution of responsibility is automatic and becomes effective immediately upon the expiration of the fourteen (14) calendar day Forfeiture Window, without any requirement for further written notice, formal declaration, or additional action by Million Global Leads.
The Client expressly acknowledges that the forfeiture of the agency’s delivery obligations under this provision is a fair, reasonable, and proportionate consequence of the Client’s own failure to meet its cooperation obligations, without which professional service delivery cannot technically or operationally proceed. No claim of unawareness of this clause shall be accepted as grounds for relief from its application, as the Client’s execution of a Service Agreement constitutes unambiguous acceptance of these Terms.
4.3 Financial Retainment Upon Forfeiture
Upon the triggering of the forfeiture of delivery responsibility under Section 4.2 of these Terms, Million Global Leads shall retain one hundred percent (100%) of all fees, retainer payments, milestone payments, setup charges, subscription fees, product purchase amounts, and any other monetary consideration collected from the Client at any point up to and including the date of forfeiture. This financial retainment is absolute, unconditional, and applies regardless of the proportion of the total project scope that has been completed by Million Global Leads at the time the Forfeiture Window expires.
The Client expressly and irrevocably waives any and all rights to demand the return, reimbursement, credit, or reversal of any funds paid to Million Global Leads in connection with the affected engagement where such forfeiture has been triggered by the Client’s own failure to deliver the required Assets within the stipulated timeframe. This waiver is a material consideration for the agency’s acceptance of the engagement and cannot be modified or overridden without a separate signed written agreement executed by an authorized representative of Million Global Leads.
The Client is explicitly and unambiguously prohibited from taking any of the following actions in response to a forfeiture event triggered by the Client’s own non-delivery of Assets: (a) characterizing Million Global Leads’s forfeiture of delivery obligations as a project default, breach of contract, or failure of performance on the part of Million Global Leads; (b) submitting a refund request of any kind to Million Global Leads citing delays, non-delivery, or incomplete work that is directly attributable to the Client’s own failure to fulfill its asset delivery obligations within the Forfeiture Window; (c) initiating, authorizing, directing, or facilitating a payment chargeback through any financial institution, credit card network, payment processor, payment gateway, or third-party payment intermediary, on the basis of delivery delays that are directly caused by the Client’s own failure to provide the required Assets within the mandated timeframe. Any chargeback initiated in direct violation of this Section shall constitute a material breach of these Terms of Service and shall entitle Million Global Leads to pursue all available legal remedies, including but not limited to recovery of the full chargeback amount, processing fees, legal fees, and all associated costs.
4.4 Scope of Forfeiture Provisions Across All Service Verticals
The forfeiture provisions set forth in this Section 4 apply universally and without exception to all operational verticals within the scope of Million Global Leads’s service delivery. These verticals include but are not limited to: website design and development projects of any scale; search engine optimization campaigns and programmatic SEO deployments; generative engine optimization programs, entity graph construction engagements, and AI citation visibility initiatives; email marketing campaign development, list management, and automated sequence configuration; social media content creation, scheduling, and management operations; copywriting, editorial direction, and content strategy project work; digital advertising creative development and campaign configuration; reputation management program setup and ongoing review generation; and marketing automation system configuration and deployment. No exemption from the forfeiture provisions of this Section is granted for any service type, project size, or engagement duration unless expressly documented in a separately signed written addendum executed by an authorized representative of Million Global Leads prior to the expiration of the Forfeiture Window.
Section 5: Scope of Work Boundaries and Explicit Design Service Exclusions
5.1 Agency Operating Mandate
Million Global Leads operates exclusively as a digital development, strategic deployment, marketing systems engineering, and AI visibility optimization entity. The agency’s professional mandate encompasses technical execution, programmatic implementation, system architecture, performance optimization, schema engineering, entity modeling, and data-driven campaign management within approved digital marketing frameworks. This mandate is defined by the agency’s technical infrastructure, team expertise, and operational model. It does not include, and has never included, graphic design services, visual identity creation, brand aesthetic direction, custom illustration, creative artistic production, or any service that falls within the professional remit of a graphic design studio, creative agency, or brand identity firm.
5.2 Explicit Graphic and Visual Design Exclusions
The scope of work for all engagements governed by these Terms contains exactly zero graphic design services, zero layout branding alteration services performed on the Client’s behalf, zero custom image editing or photographic retouching services, and zero vector design asset creation of any kind. These exclusions are absolute, apply to all service tiers, and cannot be overridden by a Client request or preference statement unless Million Global Leads has explicitly agreed in writing to expand its scope of services via a separately priced and signed addendum.
Specifically, Million Global Leads will not and cannot: create, design, or produce original logos, wordmarks, or brand marks; design custom iconography, illustration sets, or infographic visual layouts; produce, edit, retouch, or color-correct photographic or videographic assets; design custom typography treatments or font families; create product photography compositions or lifestyle imagery; generate custom brand identity systems, mood boards, or visual design language documentation; or perform any other function that a Client might reasonably assign to a contracted graphic designer or visual brand agency. The agency holds zero liability for the visual aesthetics, subjective artistic direction, brand reception, design quality, visual consistency, or aesthetic appeal of any final rendered product delivered under these Terms where those qualities are dependent upon design assets supplied by the Client.
5.3 Client Obligation to Deliver Complete Design Assets
All visual assets required for any Deliverable within an active engagement must be delivered by the Client in one hundred percent (100%) complete, final, approved, production-ready, and asset-ready form at the commencement of the relevant project phase or immediately upon receipt of a formal request from Million Global Leads. These required assets include but are not limited to: brand logos in final approved vector format (SVG, AI, EPS) or high-resolution raster format at minimum 300 DPI; all approved photography and videography assets in their final, unedited or pre-approved edited state; custom iconography and illustration sets in their delivered final form; all brand typography files and font licensing documentation; all UI component mockups, wireframes, or design specifications prepared by the Client’s own design team; color system documentation including exact hex values, RGB values, and CMYK breakdowns; and complete brand guidelines or visual identity standards documents.
Million Global Leads will not commence work on any Deliverable that depends upon Client-supplied visual assets until those assets have been delivered in their complete and production-ready form. Any delay in the delivery of required design assets by the Client is subject in full to the forfeiture provisions set forth in Section 4 of these Terms.
5.4 Agency Liability Limitation for Visual Aesthetics
Million Global Leads holds zero liability for the visual aesthetics, artistic direction, brand market reception, design quality, visual consistency, or subjective visual appeal of any final rendered product, website, web page, digital advertisement, email template, social media asset, or any other Deliverable produced under an engagement governed by these Terms, where those qualities are exclusively dependent upon design assets, visual direction, and creative decisions supplied or dictated by the Client. Disputes arising solely from the visual appearance, design direction, color choices, typography selections, layout preferences, or subjective aesthetic judgments of any Deliverable are not valid, actionable grounds for refund requests, payment chargebacks, claims of project default, or any other financial or legal remedy against Million Global Leads. The Client’s acceptance of a Service Agreement incorporating these Terms constitutes full and irrevocable acknowledgment of this liability limitation.
Section 6: Technical Environment and Platform Mandate
6.1 Authorized Technology Stack
All web development and front-end engineering services rendered by Million Global Leads are executed exclusively within the following authorized technology stack: Next.js React framework architectures for all server-side and client-side rendering; raw semantic HTML markup structures conforming to current W3C standards; Tailwind CSS utility-first styling networks; and associated Node.js toolchain dependencies as required for framework operation. This technical mandate reflects the agency’s operational specialization, ensures maximum crawlability and SEO performance of delivered web assets, and provides the structural foundation necessary for schema injection, entity graph integration, and AI visibility optimization. The Client agrees that the selection of the authorized technology stack is a non-negotiable operational decision made by Million Global Leads and is not subject to modification by client preference, technical familiarity, or internal team capability constraints alone.
6.2 Explicit Platform Exclusions and Agency Rejection Rights
Any client request to port, migrate, reverse-engineer, deconstruct, adapt, rebuild, re-platform, or otherwise translate any codebase, component system, routing architecture, or complete website delivered by Million Global Leads into an alternative content management system, monolithic platform architecture, or proprietary website-building environment is strictly outside the authorized worker scope of Million Global Leads. This exclusion applies to, but is not limited to, the following platforms: WordPress (including all themes, page builders, and plugin ecosystems); Webflow; Shopify; Wix; Squarespace; Drupal; Joomla; Ghost; Contentful; Sanity; Adobe Experience Manager; and any comparable platform-based content management or website-building environment.
Million Global Leads reserves the absolute, unconditional right to reject any platform migration or re-platforming request without penalty, explanation, or obligation to provide an alternative solution. Rejection of a platform migration request does not entitle the Client to a refund of fees paid for services already rendered in the authorized technology stack. The Client’s request for such services after the commencement of a project will not be treated as a valid basis for claiming non-delivery or project default on the part of Million Global Leads.
6.3 Non-Standard Platform Requests and Separate Enterprise Contracting
In the event that a Client requires development services in a technology stack, content management system, or platform environment not listed within the authorized technology portfolio of Million Global Leads, the Client may submit a written formal request for a separate, independent scope feasibility assessment. Any engagement approved under such an assessment will be scoped, priced, and executed under a distinct, standalone enterprise contract and independently signed Statement of Work (SOW). Non-standard platform engagements are subject to premium enterprise pricing separate from and independent of any existing service agreement, retainer, or engagement between the Client and Million Global Leads. Acceptance of a non-standard platform assessment request is entirely at the discretion of Million Global Leads and does not constitute a warranty or commitment that such services will be made available.
Section 7: Generative Engine, AI Platform, and Search Algorithm Indemnification
7.1 Basis of Optimization Services
Million Global Leads optimizes Client digital assets, entity graph structures, schema deployment architectures, content systems, and web presence signals for visibility across generative search engines, AI citation selection systems, traditional search indexes, and web browser search interfaces, based upon the current operational behaviors, ranking signals, citation selection criteria, and algorithmic weighting systems of those platforms at the time of service delivery. This optimization work is executed in good faith, using the most current available industry research, schema.org standards, entity modeling techniques, and AI search best practices known to the agency at the time of each deliverable’s production.
7.2 Platform Volatility Declaration and Absolute Absence of Guarantees
Large language models (LLMs), AI citation selection algorithms, generative search interface ranking behaviors, core search engine ranking algorithms, Google AI Overviews content selection criteria, browser search personalization systems, Perplexity retrieval models, Bing Copilot citation frameworks, ChatGPT web search behaviors, Gemini AI citation patterns, and all related digital platform parameters fluctuate constantly, unpredictably, and without advance public notice outside the knowledge, technical access, influence, or operational control of Million Global Leads.
Because of this inherent, documented, industry-acknowledged volatility, Million Global Leads gives exactly zero guarantees, zero warranties, and zero absolute assurances of any specific ranking positions, citation inclusion rates, citation frequency counts, share-of-voice percentages, click-through rates, impression volumes, lead generation volumes, conversion rates, revenue outcomes, or any other quantitative output metrics associated with organic or AI-driven search visibility. The complete absence of such guarantees is not a deficiency, omission, or limitation in Million Global Leads’s service quality or professionalism. It is an accurate, transparent, and legally necessary reflection of the independently governed, constantly evolving, and externally controlled nature of all major search and generative AI platforms. Any representation made by a third party attributing specific outcome guarantees to Million Global Leads is unauthorized and shall not be binding upon the agency.
7.3 Client Waiver of Refund and Remedy Rights Under External Platform Fluctuation
The Client expressly, voluntarily, and irrevocably waives all rights to claim service default, demand refunds, initiate payment chargebacks, submit arbitration claims, or seek any other legal or financial remedy against Million Global Leads on the basis of the following external, uncontrollable events: (a) changes to LLM citation algorithms, retrieval models, or content selection logic implemented unilaterally by any AI platform provider, including but not limited to OpenAI, Google, Microsoft, Perplexity AI, Anthropic, Meta, Amazon, and Apple; (b) Google core algorithm updates, helpful content updates, spam updates, or structural changes to Google AI Overviews that affect organic search ranking positions or AI citation inclusion; (c) changes to Perplexity, Bing Copilot, ChatGPT Search, Gemini, or any other AI-powered search interface that alter citation selection behavior, source weighting, or brand mention patterns; (d) any third-party platform policy revision, feature deprecation, access restriction, API change, or terms-of-service modification by any platform upon which Million Global Leads’s services depend; or (e) competitive market shifts, industry-wide algorithm updates, or macro-level changes to search behavior patterns that are entirely outside the operational control of the agency. The Client’s engagement with Million Global Leads’s services constitutes unconditional and irrevocable acceptance of this comprehensive waiver.
Section 8: Payment Terms
Retainer-based services are billed monthly in advance on the billing cycle date specified in the applicable Service Agreement. Project-based and one-time services are billed according to the payment schedule defined in the applicable Service Agreement or invoice. Million Global Leads accepts payment via credit card, debit card, and ACH bank transfer through secure third-party payment processors. Million Global Leads does not store, process, or have access to raw payment card data. All payment data is handled exclusively by compliant third-party payment processors.
All fees are denominated and payable in United States Dollars (USD). Late payments will result in the immediate suspension of active services pending resolution of the outstanding balance. Accounts with invoices outstanding by more than fourteen (14) calendar days may be referred to a collections process. The Client remains responsible for all fees incurred during any active service period, including all fees accrued during a cancellation notice period. Disputed invoices must be submitted in writing within five (5) business days of the invoice date. Failure to dispute an invoice within this window constitutes unconditional acceptance of the billed amount.
Digital product purchases, including the AI Search Readiness Kit priced at one hundred ninety-nine United States dollars ($199 USD), are charged at the time of order and are non-refundable except as expressly stated in the applicable refund policy. The Forty-Five Day AI Search Sprint is priced at one thousand eight hundred United States dollars ($1,800 USD) per engagement. Retainer pricing starts at four hundred ninety-seven United States dollars ($497 USD) per month for qualifying local service business programs.
Section 9: Cancellation
All Million Global Leads monthly retainer plans operate on a month-to-month basis with no long-term contracts. Either party may cancel active retainer services by providing thirty (30) calendar days written notice submitted via email to contact@milliongloballeads.com or through the contact page on this website. Written cancellation notice must identify the specific service being cancelled, the Client’s account name, and the desired cancellation effective date.
The Client remains financially responsible for all fees due under the active Service Agreement during the thirty (30) calendar day notice period. Services will remain active and agency work will continue throughout the notice period. Cancellation of services does not entitle the Client to a refund of any fees already paid for services rendered prior to the cancellation effective date.
For project-based and one-time engagements, cancellation terms are defined within the applicable Service Agreement. Where no specific cancellation provision is present in a project-based Service Agreement, the Client may cancel with thirty (30) calendar days written notice and shall owe all fees for work completed up to and including the cancellation effective date.
Section 10: Refund Policy
All payment and refund matters are governed exclusively by Section 26 of these Terms (Absolute Non-Refundability and Payment Finality). Section 26 constitutes the complete and final statement of Million Global Leads’s position on all payments, refunds, reversals, and disputes. In the event of any conflict between this Section 10 and Section 26, Section 26 controls without qualification.
For the avoidance of doubt: there is no refund policy. All fees paid to Million Global Leads are non-refundable in all circumstances. Fees paid in connection with engagements where a forfeiture event has been triggered under Section 4 are additionally subject to the full financial retainment provisions of that section.
Section 11: Ownership of Deliverables
All Client-specific Deliverables created during a Million Global Leads engagement, including websites, landing pages, advertising creative, Google Business Profile content, email templates, CRM workflow configurations, and programmatic content documents, become the sole property of the Client upon receipt of full payment of all outstanding fees associated with the relevant engagement. Prior to full payment, all work-in-progress materials remain the property of Million Global Leads. Million Global Leads retains no ongoing ownership interest in Client-specific Deliverables following confirmed full payment.
Million Global Leads retains full, exclusive, and permanent ownership of all proprietary systems, AI prompt libraries, entity modeling frameworks, automation workflow templates, campaign architecture templates, internal tooling, methodology documentation, training materials, and all other intellectual property developed by or for Million Global Leads that is used in the course of service delivery but is not itself a Client-specific Deliverable. These proprietary assets are not transferred to the Client under any engagement, at any price, or under any circumstances. Any engagement with Million Global Leads grants the Client a license to the final Deliverable outputs only, not to any underlying proprietary systems or frameworks used in their production.
Section 12: Intellectual Property
The Million Global Leads brand, including its name, logo, visual identity, and trademark, the milliongloballeads.com website and all its content, the agency’s published training materials, AI-powered marketing frameworks, and all associated intellectual property are the exclusive property of Million Global Leads. No part of Million Global Leads’s proprietary systems, frameworks, training materials, website content, or operational methodologies may be reproduced, copied, sublicensed, resold, distributed, or reverse-engineered in whole or in part without prior express written permission from an authorized representative of Million Global Leads. Client-specific Deliverables are owned by the Client as described in Section 11 of these Terms.
Section 14: Confidentiality
Each party agrees to hold in strict confidence all non-public, proprietary, or sensitive information shared by the other party during the course of an engagement, including but not limited to: business strategies and plans; revenue figures and financial data; customer lists and contact databases; campaign performance data and analytics reports; pricing structures; technical systems and software architectures; and any other information that a reasonable party would understand to be confidential in nature. Neither party shall disclose confidential information to any third party without the prior written consent of the disclosing party, except where such disclosure is required by law, court order, or regulatory process, in which case the disclosing party shall provide prompt written notice to the other party to the extent permitted by law.
This confidentiality obligation survives the termination of any Service Agreement and remains in effect for a period of three (3) years following the termination of the last active engagement between the parties, unless a longer period is specified in a separate signed Non-Disclosure Agreement. Million Global Leads may reference the existence of a Client engagement and use publicly visible results data in anonymized case study materials for marketing purposes, unless the Client provides written objection prior to the commencement of services.
Section 15: Client Cooperation Obligations
The successful delivery of all services provided by Million Global Leads is fundamentally dependent upon active, timely, and complete cooperation from the Client throughout the duration of every engagement. The Client agrees to the following cooperation obligations as a condition of all service agreements:
- (a)Provide Million Global Leads with timely access to all required platforms, accounts, login credentials, advertising accounts, analytics properties, Google Business Profile accounts, website CMS access, domain registrar access, and any other technical access permissions needed for the delivery of contracted services, within the Forfeiture Window defined in Section 4.
- (b)Respond to requests for approvals, feedback, content reviews, and sign-offs within five (5) business days of the agency’s written request. Failure to respond within this window may result in automatic approval of the submitted work for the purpose of maintaining project timelines, at the sole discretion of Million Global Leads.
- (c)Maintain accurate, complete, and consistent business information across all digital platforms included in the scope of services, and notify Million Global Leads within two (2) business days of any changes to business name, address, phone number, service area, service offerings, operating hours, or other material business information that may affect campaign strategy or local SEO signals.
- (d)Deliver all formally requested Assets within the mandatory Forfeiture Window defined in Section 4 of these Terms.
- (e)Notify Million Global Leads in writing prior to making any independent changes to website code, Google Business Profile listings, advertising accounts, social media accounts, or other digital assets under active management by Million Global Leads, to prevent conflicts or the unintentional overwriting of optimized configurations.
Million Global Leads is not responsible for any delays, underperformance, missed deliverables, or campaign degradation caused directly or indirectly by the Client’s failure to meet any of the cooperation obligations listed in this Section. In such circumstances, the refund policy does not apply, and the forfeiture provisions of Section 4 may be triggered at the agency’s discretion.
Section 16: Auxiliary Small-Scale Operational Provisions
This Section 15 defines the specific operational boundaries, included deliverables, and explicit exclusions governing auxiliary small-scale service projects undertaken by Million Global Leads for smaller localized business accounts, non-enterprise auxiliary clients, and project-based engagements that do not fall within the scope of the agency’s primary enterprise GEO and AI visibility programs. These provisions apply in addition to all other Terms of Service and take precedence where they establish a more specific or restrictive boundary than the general provisions.
15.1 Auxiliary Local Search Engine Optimization Services
Within the context of auxiliary local SEO engagements, Million Global Leads defines the scope of deliverable services as follows: the submission and management of business listing data across approved online map directories, citation data aggregators, and local data platforms; the configuration and injection of local search schema markup, including LocalBusiness, GeoCoordinates, OpeningHoursSpecification, and PostalAddress schema types, into designated website pages; keyword research and application of location-specific and category-specific keyword mappings within business profiles, meta data, and on-page content elements; and the performance of technical audits of existing local SEO signals and citation consistency across tracked platforms.
Auxiliary local SEO service engagements explicitly do not include, and Million Global Leads expressly disclaims all responsibility for, the following: resolution of physical business location verification issues arising from third-party platform identity verification processes, including but not limited to Google Business Profile video verification, postcard verification failures, identity verification holds, and platform-initiated identity validation requests; suspension, reinstatement, removal, or appeal of any third-party business profile or directory listing initiated or caused by the platform operator, including Google Business Profile suspensions, Yelp listing removals, Apple Maps conflicts, or Bing Places profile issues; moderation, removal, reporting, or dispute resolution of customer reviews, third-party content, or user-generated content published to any business listing platform; management of physical location disputes, duplicate listing resolution that requires direct physical address verification, or service area boundary disputes enforced by third-party platform policies; and any content creation services not explicitly listed as a deliverable within a signed Statement of Work for the specific auxiliary local SEO engagement.
The Client acknowledges that the outcome of local SEO efforts is subject to the platform algorithms, quality thresholds, and policy enforcement actions of third-party platforms outside the control of Million Global Leads, and that the agency’s obligations are limited to the execution of the defined technical deliverables within the scope of the engagement.
15.2 Auxiliary Standard Website Development Projects
Within the context of auxiliary standard website development projects undertaken for smaller or localized business accounts, Million Global Leads defines the scope of deliverable services as follows: functional programmatic assembly of web pages and page templates using the authorized technology stack defined in Section 6 of these Terms; layout component construction, including header, footer, navigation, section, card, and form component architecture; front-end routing configuration and URL structure setup using Next.js App Router conventions; integration of third-party forms, calendar booking widgets, and CRM connection points as specified in the applicable Statement of Work; basic performance optimization including image optimization, code splitting, and static generation where applicable; and delivery of the completed website codebase via the agreed deployment pipeline, typically GitHub-connected Vercel deployment.
Auxiliary website development projects explicitly do not include, and Million Global Leads expressly disclaims all responsibility for: continuous web hosting management, server administration, infrastructure maintenance, uptime monitoring, or any ongoing technical operations not defined within a separately signed Statement of Work for ongoing retainer services; management of database servers, backend application servers, cloud infrastructure provisioning, or server-side application logic beyond front-end framework operations; resolution of domain name system (DNS) routing failures, propagation delays, SSL certificate issues, or any other technical failure caused by decisions, configurations, or operational errors at the level of the Client’s domain registrar, DNS hosting provider, or third-party CDN provider; creation, production, sourcing, or procurement of website copy, written content, blog posts, product descriptions, service descriptions, or any other written content not explicitly listed as a deliverable in a signed Statement of Work; and any scope of work not explicitly documented in a signed Statement of Work for the specific auxiliary website development project.
The Client acknowledges that all auxiliary website development projects are scoped and delivered as discrete, time-bounded engagements. The completion and delivery of the defined project scope does not include ongoing maintenance, update services, bug fixes for issues arising post-delivery, or content management assistance unless a separate retainer agreement covering those specific services has been executed in writing.
Section 17: Third-Party Platforms and Dependencies
Million Global Leads’s service delivery depends in part on third-party platforms, APIs, and infrastructure services including but not limited to Google Search, Google Business Profile, Google Ads, Meta Ads Manager, GoHighLevel CRM, Vercel hosting, OpenAI API services, and various AI model providers. Million Global Leads has no control over changes to these platforms, including algorithm updates, pricing changes, API deprecations, policy revisions, account suspension actions, feature removals, and platform discontinuations. Million Global Leads is not liable for disruptions to service delivery or campaign performance caused by decisions made unilaterally by any third-party platform operator.
Million Global Leads will notify active Clients of significant third-party platform changes that materially affect their active campaigns as soon as reasonably practicable following the agency’s own awareness of the change. Such notification does not constitute an obligation to remedy the change or to continue delivering results at levels achievable prior to the platform change.
Section 18: Use of Artificial Intelligence and Automation Tools
Million Global Leads uses artificial intelligence tools, large language model APIs, machine learning systems, and marketing automation platforms in the delivery of its services. These tools include the GoHighLevel CRM and automation platform, AI-assisted content drafting and editing tools, proprietary data analysis frameworks, schema generation utilities, and entity modeling systems. AI tools are used to optimize campaign performance, produce content drafts for human review, automate client follow-up sequences, analyze ranking data, and identify visibility optimization opportunities.
All AI-assisted outputs produced in the course of client service delivery are reviewed by qualified Million Global Leads team members before delivery or publication. By engaging Million Global Leads’s services, the Client acknowledges and provides full consent to the use of AI tools and automation systems in the delivery of services to their account. The Client further acknowledges that the use of AI tools does not diminish the professional quality, strategic value, or technical validity of the services provided.
Section 19: Limitation of Liability
To the maximum extent permitted by applicable law, Million Global Leads’s total cumulative liability to the Client for any and all claims, damages, losses, or expenses arising out of or relating to these Terms of Service, any Service Agreement, or any service engagement, regardless of the legal theory on which such claims are based (including contract, tort, negligence, strict liability, or any other legal theory), is strictly limited to the total fees actually paid by the Client to Million Global Leads during the thirty (30) calendar day period immediately preceding the event or circumstances giving rise to the claim.
Under no circumstances shall Million Global Leads be liable to the Client or to any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to these Terms or any engagement, including but not limited to: loss of actual or anticipated profits; loss of revenue; loss of business opportunities or contracts; loss of data or information; damage to reputation or goodwill; cost of procuring substitute services; or business interruption losses, even if Million Global Leads has been advised of the possibility of such damages and even if the limited remedy set forth herein is found to have failed in its essential purpose.
Section 20: Indemnification
The Client agrees to indemnify, defend, and hold harmless Million Global Leads, its founder Hitesh Lamba, all employees, independent contractors, subcontractors, agents, successors, and assigns, from and against any and all claims, demands, lawsuits, liabilities, damages, losses, fines, penalties, or expenses of any nature (including reasonable attorneys’ fees and court costs) that arise out of or relate to: (a) the Client’s use of or reliance upon Million Global Leads’s services or Deliverables; (b) the Client’s violation or alleged violation of any provision of these Terms of Service; (c) the Client’s infringement or alleged infringement of any third-party intellectual property right, including trademark, copyright, patent, or trade secret rights; (d) any content, materials, or assets supplied by the Client to Million Global Leads in connection with a service engagement; (e) the Client’s breach of any applicable law, regulation, or industry standard; or (f) any claim brought by a third party arising from the Client’s business operations, products, services, or representations.
Section 21: Dispute Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms of Service, any Service Agreement, or any service engagement with Million Global Leads, both parties agree to first attempt resolution through good-faith direct negotiation. Either party may initiate the negotiation process by providing written notice to the other party identifying the nature of the dispute and the resolution sought. The parties shall have thirty (30) calendar days from the delivery of such written notice to resolve the dispute through negotiation before proceeding to formal arbitration.
If the dispute is not resolved through negotiation within the thirty (30) day period, the dispute shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The arbitration shall take place in San Francisco, California, United States. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties, or selected in accordance with AAA rules if the parties cannot agree. The arbitrator’s decision shall be final, binding, and enforceable in any court of competent jurisdiction. The prevailing party shall be entitled to recover its reasonable legal fees, arbitration costs, and associated expenses from the non-prevailing party. The Client expressly waives any right to participate in any class action, class arbitration, or collective proceeding against Million Global Leads.
Section 22: Governing Law and Jurisdiction
These Terms of Service, and all rights and obligations of the parties hereunder, are governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law provisions or choice of law rules. Any legal proceeding, action, or claim arising out of or relating to these Terms or any service engagement that is not subject to the arbitration provision in Section 20 shall be brought exclusively in the state courts or federal courts of competent jurisdiction located in San Francisco County, California. Both parties consent to the exclusive personal jurisdiction of such courts for this purpose and waive any objection to venue in San Francisco County, California.
Section 23: Severability
If any provision of these Terms of Service is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any one provision shall not affect the validity or enforceability of any other provision of these Terms, all of which shall remain in full force and effect.
Section 24: Entire Agreement
These Terms of Service, together with any applicable Service Agreement, Statement of Work, and the Million Global Leads Refund Policy, constitute the entire agreement between Million Global Leads and the Client with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, warranties, negotiations, and understandings, whether written or oral, relating to the subject matter of these Terms. No representation, inducement, promise, or agreement not contained in these Terms or in an executed Service Agreement shall be of any force or effect. No waiver by either party of any breach or default hereunder shall be deemed a waiver of any subsequent breach or default.
Section 25: Modifications to These Terms
Million Global Leads reserves the right to update, revise, or modify these Terms of Service at any time at its sole discretion. When material changes are made, the revised Terms will be posted to this page with an updated effective date. Million Global Leads will provide reasonable advance notice of material changes to active Clients via email to the address on file. Continued use of milliongloballeads.com or continued engagement of Million Global Leads’s services following the posting of updated Terms constitutes the Client’s unconditional acceptance of the revised Terms. It is the Client’s responsibility to review these Terms periodically. The current version of these Terms is always accessible at milliongloballeads.com/terms.
Section 26: Absolute Non-Refundability and Payment Finality
Zero Refund Policy
There is no refund policy at all. All payments made to Million Global Leads are final, unconditional, and irrevocable. No exceptions exist under any circumstances.
26.1 Strict Zero-Refund Policy
Million Global Leads operates under a strict, unyielding, and unconditional zero-refund policy. There is no refund policy of any kind. All fees paid to Million Global Leads, regardless of the service type, engagement stage, performance outcome, or any other factor, are one hundred percent (100%) final and non-refundable at the moment of payment. This policy applies without exception to all retainer payments, project deposits, milestone payments, one-time fees, sprint fees, kit purchases, and any other monetary consideration paid to Million Global Leads.
26.2 Irrevocability of All Payments
Upon receipt by Million Global Leads, each and every payment is final and irrevocable. The Client acknowledges that no payment may be retrieved, reversed, returned, or credited under any circumstances, including but not limited to: dissatisfaction with results or deliverables; a change in the Client’s business direction, ownership, or strategy; cancellation of services by either party; early termination of any agreement; force majeure events; a disagreement regarding scope; or any other factual or legal theory.
26.3 Client Waiver of Chargeback and Dispute Rights
By engaging Million Global Leads and submitting payment, the Client expressly, knowingly, and irrevocably waives all rights to initiate, pursue, or support any chargeback, payment reversal, dispute, claim, or complaint with any bank, credit card issuer, payment processor, financial institution, or any governmental or regulatory authority, arising from or relating to any payment made to Million Global Leads. The Client acknowledges that initiating a chargeback or dispute in violation of this waiver constitutes a material breach of these Terms and shall entitle Million Global Leads to immediately pursue all available legal and equitable remedies, including recovery of the full disputed amount, all associated legal fees, collection costs, and administrative expenses.
26.4 Controlling Authority
This Section 26 constitutes the complete and final statement of Million Global Leads’s payment finality policy. It supersedes and replaces all prior refund or payment policy language, whether published separately or referenced in prior versions of these Terms. In the event of any conflict between this section and any other provision of these Terms, applicable Service Agreement, or any other document, this Section 26 controls without qualification.
Section 27: Optimization Performance Reporting Parameters
27.1 Standard Monthly Report
For all active retainer and sprint engagements, Million Global Leads will deliver exactly one (1) performance report per calendar month. This report will be prepared in the agency’s standard format and will cover the key performance indicators and optimization metrics that Million Global Leads determines to be material and relevant to the scope of work in progress. The timing of monthly report delivery falls within the first ten (10) business days of the following calendar month.
27.2 Agency-Standard Format Only
All reports are produced exclusively in the agency’s standard reporting format. Million Global Leads does not offer, support, or guarantee the delivery of custom report formats, bespoke dashboards, live data integrations, white-label reports, platform-specific exports, or any reporting format that deviates from the agency’s standard. The Client acknowledges and accepts the agency’s format as the sole basis for performance communication.
27.3 No Custom Integrations or Ad-Hoc Metrics
Requests for real-time dashboards, custom API integrations, automated reporting pipelines, ad-hoc metric pull requests, supplemental data exports, or any form of reporting output beyond the single standard monthly report are outside the scope of all standard engagements and are not included in any service fee unless expressly specified in a separately executed addendum. Million Global Leads bears no obligation to accommodate any such requests.
27.4 Report Accuracy and Scope
Reports reflect the data available to the agency at the time of preparation and are provided for informational purposes. Reports do not constitute a guarantee of any outcome, a warranty of data completeness, or an admission of performance shortfall. Million Global Leads is not liable for inaccuracies arising from third-party data sources, platform reporting delays, or tracking gaps outside the agency’s direct control.
Section 28: Professional Conduct and Zero-Tolerance Abusive Behavior Policy
Zero-Tolerance Policy
Abusive, derogatory, or disrespectful conduct directed at the agency, its founders, employees, or contractors constitutes an immediate, material, and incurable breach of contract. Termination is instant and no refund is issued under any circumstances.
28.1 Mandatory Professional Conduct Standard
Million Global Leads mandates a strictly professional, respectful, and cooperative working environment across all channels of communication and all stages of every engagement. This standard applies without exception to all written communications (including email, messaging applications, project management platforms, and social media), all verbal communications (including telephone calls, video conferences, and recorded meetings), and all in-person interactions between the Client and any representative of Million Global Leads, including its founders, employees, contractors, and authorized agents.
28.2 Prohibited Conduct
The following conduct is absolutely prohibited and constitutes a material breach of these Terms: the use of derogatory, demeaning, profane, threatening, harassing, discriminatory, or disrespectful language of any kind directed at Million Global Leads or any of its founders, employees, contractors, or agents; the making of personal attacks, insults, or humiliating statements directed at any individual associated with Million Global Leads; the issuance of any threat of physical harm, reputational damage, public disparagement, or legal action communicated in a hostile or coercive manner outside of proper legal channels; and any other conduct that a reasonable person would consider unprofessional, abusive, or calculated to intimidate or demean.
28.3 Immediate Termination Right
Upon the occurrence of any conduct described in Section 28.2, Million Global Leads reserves the absolute, unilateral, and unconditional right to terminate the engagement and cease all operational deliverables, work in progress, campaign activity, and service obligations immediately, without advance notice, without review, without a cure period, and without further consideration of any kind. This termination right is not subject to any dispute resolution procedure, arbitration requirement, or waiting period. The agency’s determination that prohibited conduct has occurred is final and binding for the purposes of triggering this termination right.
28.4 Financial Consequences of Conduct-Based Termination
In the event of termination under Section 28.3, the Client shall receive absolutely zero monetary refund of any kind. All paid retainers, project deposits, sprint fees, milestone payments, kit purchase amounts, and any other monetary consideration previously received by Million Global Leads shall be forfeited by the Client in their entirety and retained by Million Global Leads as liquidated damages for operational disruption, reputational harm, resource reallocation costs, and loss of scheduled capacity. The Client expressly acknowledges and agrees that this forfeiture is a fair, reasonable, and proportionate consequence of the Client’s own misconduct and is not a penalty.
28.5 No Waiver by Continued Engagement
Million Global Leads’s decision to continue providing services following an instance of conduct that may qualify as prohibited under Section 28.2 shall not constitute a waiver of the agency’s right to invoke this section upon any subsequent occurrence. Each instance of prohibited conduct is evaluated independently, and prior tolerance of any conduct does not modify the agency’s rights under this section.
Section 31: Third-Party Dependency Disclaimer
31.1 Zero Liability for Third-Party Platform Failures
Million Global Leads delivers its services using a range of third-party technologies, platforms, libraries, and services, including but not limited to: Node.js package manager (npm) and the broader npm ecosystem; Vercel hosting and deployment infrastructure; application programming interfaces (APIs) provided by Google, Meta, OpenAI, and other third-party operators; Next.js and its dependencies; Tailwind CSS; third-party analytics platforms; content delivery networks; and any other external tools or services employed in the ordinary course of service delivery. The Client acknowledges that all such third-party platforms operate independently of Million Global Leads and are subject to their own terms of service, availability commitments, and product roadmaps.
31.2 Specific Exclusions from Liability
Million Global Leads accepts zero liability, and the Client expressly releases Million Global Leads from all claims, losses, costs, and damages arising from or related to: npm package crashes, vulnerabilities, or breaking changes; Vercel platform downtime, outages, deployment failures, or infrastructure changes; API deprecation, rate limiting, policy changes, or access revocation by any third-party operator; npm library deprecation, abandonment, or incompatibility; third-party platform data leaks, security breaches, or unauthorized access events; and any other failure, disruption, or degradation attributable to a third-party system or dependency outside Million Global Leads’s direct control.
No Remediation Obligation
Where a third-party dependency failure disrupts service delivery, Million Global Leads will make commercially reasonable efforts to mitigate impact but is under no obligation to guarantee resolution timelines or outcomes, and the Client is not entitled to any fee reduction, credit, or refund on this basis.
31.3 Client Acknowledgment
The Client acknowledges that modern digital service delivery is inherently dependent on third-party infrastructure and accepts the associated risks as a condition of engagement. This acknowledgment forms a material inducement for Million Global Leads to offer its services at the published fee levels.
Section 32: Client Content Warranty and Indemnification
32.1 Client Warranty of Full IP Ownership
The Client represents, warrants, and guarantees that it holds full, clear, and unencumbered ownership of, or has obtained valid and sufficient authorization to use, all content, materials, images, photographs, logos, trademarks, copy, data, software, and any other intellectual property assets (collectively, “Client Materials”) provided to Million Global Leads for incorporation into any Deliverable or service workflow. This warranty is a continuing obligation and applies to all Client Materials provided at any point during the engagement.
32.2 Duty to Defend and Indemnify
In the event that any third party asserts or files a claim, demand, action, suit, or proceeding against Million Global Leads alleging that any Client Materials infringe or misappropriate such third party’s intellectual property rights, the Client shall, at its sole cost and expense: (a) immediately assume full control of the defense of such claim; (b) pay all legal fees, court costs, settlement amounts, damages, and any other costs incurred by or awarded against Million Global Leads in connection with such claim; and (c) hold Million Global Leads fully harmless from any resulting liability, loss, or expense.
Agency Legal Fees
The Client’s indemnification obligation expressly includes all reasonable legal fees, attorney fees, and litigation costs incurred by Million Global Leads in defending any claim arising from Client Materials, whether or not legal proceedings are formally initiated.
32.3 Cooperation and Notice
Million Global Leads will provide the Client with prompt written notice of any third-party claim subject to this section, to the extent permitted by applicable law. The Client may not settle any such claim in a manner that imposes any obligation, restriction, or admission of liability on Million Global Leads without Million Global Leads’s prior written consent. Failure by Million Global Leads to provide timely notice does not relieve the Client of its indemnification obligations except to the extent the Client is materially prejudiced by such failure.
Section 33: Maximum Aggregate Liability Cap
33.1 Hard Financial Ceiling
Notwithstanding any other provision of these Terms or any applicable Service Agreement, and to the fullest extent permitted by law, the total maximum aggregate liability of Million Global Leads and its founders, officers, employees, contractors, and agents to the Client for any and all claims, losses, damages, costs, and expenses of any nature, arising from or related to any engagement, service, deliverable, or these Terms, regardless of the legal or equitable theory under which such claim is asserted (including but not limited to breach of contract, tort, negligence, strict liability, fraud, misrepresentation, or any statutory cause of action), shall not exceed the total fees actually paid by the Client to Million Global Leads in the thirty (30) calendar days immediately preceding the event giving rise to the claim.
30-Day Look-Back Window
The liability cap is calculated on a rolling 30-day look-back basis from the date the claim-triggering event occurs. Fees paid outside this window are excluded from the calculation. Under no circumstances does the cap exceed the amounts actually received in that window.
33.2 Exclusion of Consequential and Indirect Damages
Under no circumstances shall Million Global Leads be liable to the Client for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to: loss of profits, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, business interruption, or reputational harm, even if Million Global Leads has been advised of the possibility of such damages and even if a limited remedy set forth in these Terms is found to have failed its essential purpose.
33.3 Basis of the Bargain
The Client acknowledges that the liability limitations set forth in this Section 33 reflect a reasonable and informed allocation of risk between the parties, constitute an essential element of the basis of the bargain between the parties, and were a material inducement for Million Global Leads to offer its services at the fees stated in the applicable Service Agreement. Without these limitations, Million Global Leads would not have been willing to enter into the engagement on the same commercial terms.
Contact
For questions, clarifications, or concerns regarding these Terms of Service, please contact Million Global Leads through the following channels:
Legal Inquiries: contact@milliongloballeads.com
Phone: +1-346-641-4736
Address: 490 Post St, Ste 500 PMB 2304, San Francisco, CA 94102, United States
Contact Page: milliongloballeads.com/contact
Questions About Our Services?
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